Shipping Policy – The Island Society

Effective date: 28 April 2026
Last updated: 28 April 2026

1. Overview

This Shipping Policy explains how orders placed with The Island Society (Jacques Enterprise LTD) are processed, fulfilled, and delivered. By placing an order on www.theislandsociety.co.uk, you agree to the terms set out below.

2. Order Processing Times

All orders are processed within 1–3 working days (Monday to Friday, excluding UK public holidays).

During peak periods (such as Christmas launches, product drops, or promotional events), processing times may be slightly extended. If this occurs, customers will be notified via email.

Orders are not processed or shipped on weekends or public holidays.

3. Shipping Rates & Delivery Options (UK)

We currently ship within the United Kingdom.

Shipping costs are calculated at checkout and may vary depending on order size, weight, and delivery service selected.

Typical options may include:

• Standard UK Delivery (2–5 working days)

• Tracked Delivery (1–3 working days where available)

Exact delivery options and prices will be shown at checkout before payment is completed.

4. Order Tracking

Where tracked shipping is selected, customers will receive a tracking number via email once the order has been dispatched.

Please allow up to 24 hours for tracking information to update after dispatch.

5. Delivery Times

Delivery times are estimates only and begin from the date of dispatch, not the date of order.

We are not responsible for delays caused by courier services, postal disruptions, weather conditions, or other external factors outside our control.

6. Incorrect or Incomplete Addresses

It is the customer’s responsibility to ensure that all shipping details provided are accurate at checkout.

We are not liable for delays or non-delivery caused by incorrect or incomplete addresses.

If an order is returned to us due to an incorrect address, the customer may be required to cover the cost of re-shipping.

7. Lost or Delayed Parcels

If your order has not arrived within the estimated delivery window:

• First, check your tracking information (if available)

• Check with your local delivery office or neighbours

• Contact us at hello@theislandsociety.co.uk

We will work with the courier to investigate missing parcels. Claims for lost items may only be made after a reasonable delivery period has passed (typically 10–15 working days for UK deliveries).

8. Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

• Your order number

• Photos of the damaged item and packaging

We will assess the issue and offer a replacement or refund where appropriate.

9. Pre-Orders or Made-to-Order Items

If we offer pre-order or made-to-order products, estimated dispatch times will be clearly stated on the product page.

These items are shipped once production is complete.

10. Returns & Refunds

Please refer to our separate Returns & Refund Policy for full details on eligibility and processes.

11. International Shipping

At present, we primarily ship within the United Kingdom. If international shipping becomes available, this policy will be updated accordingly.

12. Contact

If you have any questions about shipping or delivery, please contact:

Email: hello@theislandsociety.co.uk

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13. Company Information

Jacques Enterprise LTD trading as The Island Society
Registered Address: 31 Brook Estate, Monmouth, NP25 5AN, United Kingdom